1. Install the app, iWorQ and then you are ready to set up your account.

2. At the next screen, when prompted to enter agency code, type: “Leb01” (case sensitive).

3. From here you may select either “Lebanon Code Complaints” or “Lebanon Permit Requests” and complete the information accordingly.

You may also access the program via your desktop, as follows:

1. Click on this link: https://lebanonin.portal.iworq.net/portalhome/lebanonin

2. Scroll to “Search for Code Complaints” or “New Code Complaint.”

3. Fill out the required information and attach a photo, if desired.

4. You will be sent an email and will have to verify your email address before you will be able to obtain a permit or issue a complaint.

5. Once you verify your email, you will be redirected to either the “complaint” form or the “permit” form. Once you have created an account, you may view any request you submit and track the progress accordingly.

Is Code Enforcement Important?

This short video provides an overview for what code enforcement means in communities across the country.

Generally speaking, a code enforcement officer is responsible for evaluating, educating and, of course enforcing local codes. This can be in the form of answering questions, issuing warnings or giving actual citations for code violations. Even though a part of the job does result in violations, code enforcement officers’ main objective is to ensure an attractive, lawful and safe community.

A few common code enforcement areas of interest include: unsightly lawns, excess signage, or illegal dumping and parking. Additionally, their duties may include business permits, zoning regulations, construction planning and condemning unsafe structures. Between enforcing ordinances, rules and regulations our cities cannot run efficiently without code enforcement.

Code enforcement is no longer just about property maintenance. It is now more about regulating nuisances that hinder a community. As new laws emerge and new problems appear, there has to be a group that addresses these issues. Unlike public safety personnel such as firefighters or law enforcement officers, a code enforcement officer’s role can vary from jurisdiction to jurisdiction. In one jurisdiction, a code enforcement officer may enforce one or all types of violations. These include: parking, animal, zoning, health, housing, property maintenance, business licensing, stormwater issues, building codes or other types of enforceable codes.

Generally, code enforcement officers are quasi law enforcement personnel who work for local or county government departments. They enforce their jurisdiction’s established code requirements, ordinances, and zoning laws, as well as any adopted codes such as state codes or model codes. Code enforcement officers frequently receive complaints from citizens, other city departments and outside agencies. They investigate those complaints and work with property owners to ensure that they comply with local regulations.

Code enforcement is an evolving field, always striving for new solutions to address new concerns, often times having to coordinate with different departments in a jurisdiction. Examples include, but are not limited to, public works, licensing, fire departments, building, finance, mayoral executive offices, city attorney, engineering, police or planning. There is no unique standard for where code enforcement belongs, because it works with all government offices to ensure neighborhoods are maintained and residents have a safe place to live.

For further questions about what code enforcement oversees in our community, please call 765.482.8845. Thank you!